Raving Fans: A Revolutionary Approach to Customer Service (Abridged / CD-Audio)

Raving Fans: A Revolutionary Approach to Customer Service Cover Image

By Kenneth Blanchard, Sheldon Bowles, Rick Adamson (Read by), Kate Borges (Read by), John Mollard (Read by)

$15.00

Special Order - may be out of print. We may be able to order used copies. The condition and prices will vary.

Description

Told in the parable style of The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.

America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.

About the Author

Ken Blanchard is chairman of the board of Blanchard Training and Development, Inc. He is the co-author of The One Minute Manager and eleven other bestselling books.

Sheldon Bowles, co-author of Gung Ho!, is president of Ode to Joy Limited and the founding president of Domo Gasoline Corporation.

The One-Minute Manager and Gung Ho! is also available from Random House AudioBooks.

Product Details
ISBN: 9780739309537
ISBN-10: 0739309536
Abridged: Yes
Publisher: Random House Audio
Publication Date: January 13th, 2004
Language: English

The Illustrated Universal Declaration of Human Rights

Click on the book to order.

(Pocket size paper pamphlet) 9781642551532

Link to contents -

http://bit.ly/2hrpESP

The Human Rights Pocketbook Venture

The Institute for Economics and Peace (IEP), in its 2019 Global Peace Index, which ranks nation states in order of their peacefulness, ranks the United States of America in the bottom quarter of peaceful nation states.

The Human Rights Pocketbook Venture is a positive peace initiative of the Empathy Surplus Project (ESP), a UN Global Compact (UNGC) participant since 2014. ESP invites its colleagues in the UNGC, as well as civil society organizations like Rotary and Lions, to partner with its Human Rights Pocketbook Venture to distribute a personal copy of the pocketbook with every 9th grader and incoming college freshman every year.

ESP is grateful for Rotarians for Peace in Wilmington, Ohio, for being the first to distribute pocketbooks to first year students participating in the Westheimer Peace Symposium, Wilmington College, and East Clinton High School 9th graders.

First Lady of the United States of America Eleanor Roosevelt was a major contributor to the development of the ﬁnal draft of the UDHR. In 1948, she wrote,

“Where, after all, do universal human rights begin? In small places, close to home - so close and so small that they cannot be seen on any maps of the world. Yet they are the world of the individual person; the neighborhood he lives in; the school or college he attends; the factory, farm or ofﬁce where he works. Such are the places where every man, woman, and child seeks equal justice, equal opportunity, equal dignity without discrimination. Unless these rights have meaning there, they have little meaning anywhere. Without concerted citizen action to uphold them close to home, we shall look in vain for progress in the larger world."

.”

Go to StandUp4HumanRights.org

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