Description

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Knowledge management metrics are one of the weakest areas of practice in the field. Providing practical guidance for identifying different types of measurements and metrics, as well as methods for defining and collection information about metrics, this is an essential book for knowledge management professionals and researchers.

About the Author

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Alexeis Garcia-Perez is an Associate Professor at Coventry University Business School (UK) and a Visiting Research Scholar at Georgetown University (USA). Farah Gheriss is an IT Innovation Lead at the International Monetary Fund. She leads the Information and Organizational Access Group, working to apply best practices to help operationalize the IMG's knowledge management strategy. Denise Bedford, PhD, is faculty at Georgetown University, a Visiting Scholar at University of Coventry, and Distinguished Practitioner, U.S. Department of State.